Job Overview

Job Responsibilities

Client Navigation
Conduct client intake and enrollment processes as needed
Perform case management services and maintain accurate client records
Assist clients with:
SNAP enrollment and follow-up
MAP applications and renewals
Housing paperwork and housing applications
SSI application support
Procurement of birth certificates, Social Security cards, and other vital documents
Become Coordinated Assessment (CA) trained and perform CAs as needed
Distribute bus passes through HMIS according to program guidelines
Assist clients with resource navigation and problem-solving needs
Data Entry & Documentation
Maintain an active HMIS/CLARITY license and ensure accurate data entry
Utilize HMIS/CLARITY to document services and maintain quality records
Use Trello and other organizational systems proficiently and accurately
Receive feedback regarding documentation and make appropriate improvements to ensure data quality
Maintain organized and complete client files
Transportation & Client Support
Assist with transportation services for clients, including DPS trips and other essential client appointments
Assist clients with housing interviews, Community First! interviews, move-ins, and other client-related needs as assigned
Track and report work-related mileage according to organizational policy
Team & Community Partner Collaboration
Maintain strong communication with the Navigation Team, including email correspondence and case coordination
Learn about and adapt to changes within partner agencies and benefit programs including SNAP, MAP, housing programs, and other community resources
Assist with training and supporting volunteer navigators
Collaborate with staff, volunteers, and community partners to ensure excellent client outcomes
Attend all Team Meetings
Attend assigned community partner meetings, and represent TCC with excellence

Job Qualifications

1. Ability to communicate effectively in both English and Spanish
2. Have a valid driver’s license, your own vehicle, and vehicle is in working order
3. Work onsite at The Charlie Center every Tuesday, Wednesday, and Thursday (9am to 3:30pm)
4. Able to work up to 20 hours per week in a part-time role
5. Experience in case management, homelessness services, or related human services work

Additional Information

Knowledge, Skills, Abilities, Character
Commitment to serving those experiencing homelessness and personal alignment with TCC's vision, mission, core values, and goals
Commitment to embodying TCC's Four C's Culture – Comfort, Care, Connection, and Community
Advocate for individuals experiencing homelessness and the working poor
Bilingual English/Spanish beneficial
Strong organizational and time management skills
Proficient knowledge of Google Suite, email communication, and database management
Ability to learn and utilize HMIS, Clarity, Trello, and other case management platforms
Excellent and professional written and verbal communication skills
Ability to work joyfully and connect with diverse populations
Demonstrates integrity and strives for excellence in their work
A collaborative spirit and ability to work well independently and as part of a team
Ability to manage multiple priorities in a fast-paced and noisy environment
Must have a valid driver's license and reliable transportation
Work Environment & Physical Demands
Ability to move about The Charlie Center and community partner locations
Ability to use your personal vehicle to transport clients as assigned
Ability to work onsite at The Charlie Center and offsite in the community
Ability to occasionally lift up to 40 pounds
Goals
Provide exceptional navigation services that move clients toward stability and housing
Maintain 95%+ HMIS data quality and timely documentation.
Increase efficiency while ensuring every client feels cared for and respected.

How to Apply

Please email cover letter and resume to hr@thecharliecenter.org